Terms & Conditions

These Terms & Conditions ("Terms") govern access to and use of the CosmiRoNex AI website and AI assistant platform (the "Services"). The Services are provided by CosmiRoNex AI ("CosmiRoNex AI", "we", "us" or "our"), a sole proprietorship based in Bengaluru, Karnataka, India.

By creating an account, purchasing a plan or credits, or using the Services, you agree to these Terms on behalf of the business you represent ("Customer" or "you"). You confirm that you are authorised to bind that business. If you do not agree, do not use the Services.

The Services are intended for business use only and are not offered to consumers for personal, family or household purposes. A separate written agreement signed by both parties will take precedence over these Terms to the extent it expressly says so.

In these Terms:

• "Customer Content" means documents, catalogs, product and service information, configuration and other content you upload to or create in the Services
• "End User" means a person who interacts with an AI assistant you deploy, for example through a website widget, a QR code or a voice feature
• "Output" means responses, transcripts, speech and other material generated by the Services
• "Credits" means the usage units used to measure and pay for use of the Services, as described on our pricing pages and in the product

CosmiRoNex AI provides a multi-tenant AI SaaS platform that lets businesses deploy AI assistants that answer questions using their own business content. Depending on your plan and configuration, the Services may include website chat assistants, QR-based assistants, Browser Voice, Cloud Voice, Gemini Live, conversation analytics, lead capture, and tools for uploading and managing Customer Content.

The customer-facing assistant currently supports English and Hindi. Features, limits and Credit consumption rates vary by plan and are described on our pricing pages and in the product.

We may offer free pilot or trial access. Free and pilot access may be limited, changed or ended at any time and is provided without any service commitment.

When you register for and use an account, you agree to:

• Provide accurate registration and billing information and keep it up to date
• Give access only to people you authorise, and make sure they follow these Terms
• Keep login credentials confidential and tell us promptly about any unauthorised use
• You are responsible for activity that occurs under your account

You must not, and must not allow others to:

• Use the Services in breach of any applicable law, including privacy, consumer protection, advertising and communications laws
• Upload content that is unlawful, infringing, defamatory, deceptive or harmful, or that you do not have the right to use
• Use the Services to collect special categories of sensitive information — such as health, financial account or government identification information — unless we have expressly agreed to this in writing
• Attempt to gain unauthorised access to the Services, other customers' data or our systems, or interfere with the Services' security or operation
• Reverse engineer, scrape or copy the Services, or use them to build a competing product, except as permitted by law
• Use the Services to send spam or to make the AI impersonate a real person in a misleading way

You retain ownership of your Customer Content.

You grant CosmiRoNex AI a non-exclusive, worldwide, royalty-free licence to host, copy, process, transmit and display Customer Content, and to send it to our service providers, only as needed to provide, secure, maintain and support the Services for you, to comply with law and to enforce these Terms. This licence ends when the Customer Content is deleted from the Services, except for copies we are permitted to keep under our Privacy Policy.

You are responsible for your Customer Content, including its accuracy, its legality, and your right to upload and use it. Please keep your own copies of the content you upload.

You decide where and how your assistants are deployed. You are responsible for:

• Telling End Users that they are interacting with an AI assistant, where required by law or where it would otherwise be misleading not to
• Providing a privacy notice to your End Users that accurately describes how their information is collected and used, including the use of CosmiRoNex AI and its service providers
• Obtaining any consent required by applicable law before End User conversations or voice communications are processed or recorded, including under laws that require the consent of all parties to a communication
• Complying with laws that apply to information you collect from End Users, including lead contact details
• If your assistant may be used by students or other children, deciding whether that use is appropriate and complying with applicable children's and student privacy laws, including obtaining any required parental or other consent

Where we provide in-product notices or consent tools, they are designed to support your compliance but do not replace your own obligations.

The Services are designed to ground responses in your Customer Content, but Output is generated by AI models and may be inaccurate, incomplete, out of date or inappropriate. Output may also reflect the general knowledge of the underlying AI models rather than your content.

You are responsible for reviewing your assistant's configuration and Customer Content, monitoring how Output is used with your End Users, and correcting errors. Output is not professional advice — including legal, medical, financial or safety advice — and should not be relied on as the sole basis for important decisions.

We do not guarantee the accuracy, completeness or suitability of any Output.

Paid plans are sold as subscriptions billed per billing period, which is monthly unless stated otherwise at purchase. Each billing period is paid in advance. Your subscription continues into a new billing period when payment for that period is completed, and we will not charge you for a new billing period without your authorisation.

Each paid billing period includes the Credit allowance for your plan. Unless the terms of your plan state otherwise, included Credits are available only during that billing period, expire at the end of it, and do not carry over. Credits are consumed as you use the Services at the rates shown on our pricing pages or in the product. Where you hold both included Credits and purchased top-up Credits, Credits that expire sooner are generally used first.

We may change plan prices, allowances or Credit rates. Changes apply to future billing periods and purchases, not to a billing period you have already paid for.

You can purchase additional Credits as top-up packs. Top-up Credits are separate from the Credits included with a subscription:

• Purchased top-up Credits do not expire while your account remains open and in good standing
• They remain associated with your account if you cancel your subscription, and can be used again if you reactivate an eligible subscription
• Use of top-up Credits may require an active subscription or eligible plan
• Credits have no cash value, cannot be transferred or exchanged for money, and are non-refundable except as described in Section 13
• We do not guarantee that Credits will remain available after your account is permanently closed

Prices are shown on our pricing pages and at checkout, in Indian rupees (INR) or U.S. dollars (USD) as displayed. Payments are processed by Razorpay, our payment processor, and your use of Razorpay is subject to its terms. Your bank or card issuer may charge currency conversion or other fees, which are your responsibility.

If you believe you have been charged incorrectly, please contact us at founder@cosmironexai.com before raising a dispute with your bank or card issuer so that we can investigate. If a payment fails, is reversed or is charged back, we may suspend paid features or Credits funded by that payment until the matter is resolved.

CosmiRoNex AI is not currently registered for Goods and Services Tax (GST) in India. We do not charge GST and do not issue GST tax invoices.

Prices do not include any taxes, duties or levies that may apply to your purchase under the laws of your location, and you are responsible for any such amounts. Razorpay provides payment confirmations, and we can provide a payment receipt on request. If our tax registration status changes, we will update these Terms and the information shown at checkout.

We work to keep the Services available and reliable, but we do not guarantee uninterrupted or error-free operation. The Services may be unavailable during maintenance, updates, or failures of our systems or our service providers.

We may add, change or retire features as the Services evolve. Where a change materially reduces the core functionality of a paid plan during a billing period you have paid for, we will give reasonable notice where practicable.

We may suspend access, with notice where reasonably practicable, if your payment is overdue, if you materially breach these Terms, if your use poses a security or legal risk, or if we are required to do so by law.

The Services rely on third-party providers, including AI, speech, cloud hosting and payment providers. Their services are subject to their own terms, and their availability, behaviour and data handling are outside our full control. We are not responsible for third-party services that you choose to connect to or use with the Services.

CosmiRoNex AI and its licensors own the Services, including the software, interface, designs, branding and documentation, and all related intellectual property rights. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable right to use the Services for your business during your subscription or pilot. No other rights are granted.

If you give us feedback or suggestions, we may use them without obligation to you.

Each party will use the other party's non-public business information that it receives in connection with the Services only for the purposes of these Terms, and will protect it with reasonable care. This does not apply to information that is or becomes public through no fault of the receiving party, was already known to it, is independently developed, or must be disclosed by law.

Our Privacy Policy explains how we collect, use, share and retain information, including Customer account information and End User interactions processed through your assistants. It forms part of these Terms. You can read it at cosmironexai.com/privacy.

Except as expressly stated in these Terms, and to the extent permitted by applicable law, the Services and Output are provided "as is" and "as available", and we disclaim all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

To the extent permitted by applicable law, neither party will be liable for any indirect, incidental, special or consequential loss, or for any loss of profits, revenue, business, goodwill or data, arising out of or relating to these Terms or the Services.

Paid Services. If fees were paid or payable by you for the Services during the 12 months immediately before the event giving rise to the liability, then, to the extent permitted by applicable law, our total aggregate liability for all claims arising out of or relating to these Terms or the Services will not exceed the greater of: (a) the total fees paid or payable by you to CosmiRoNex AI for the Services in the 12 months immediately before the event giving rise to the liability; and (b) any minimum liability amount expressly stated in a written agreement between you and CosmiRoNex AI, such as an order form or pilot agreement.

Free Services. If no fees were paid or payable by you for the Services during that 12-month period — for example, because you use only a free tier, a free pilot or complimentary Credits — then, to the extent permitted by applicable law, our total aggregate liability for all claims arising out of or relating to these Terms or the Services will not exceed ₹10,000 where your account or pilot arrangement is denominated in Indian rupees (INR), or US$100 where it is denominated in U.S. dollars (USD). These are alternative limits based on the applicable currency, not cumulative amounts. If neither a written agreement nor the account or pilot arrangement identifies INR or USD as its currency, the INR cap of ₹10,000 applies by default.

Complimentary or promotional Credits are a usage allowance only. They are not fees paid or payable, and their quantity or notional value does not increase or otherwise determine either limit in this section. Each limit is a single aggregate limit for all claims combined, not a separate limit for each claim, complaint or incident.

Nothing in these Terms limits or excludes liability for fraud, for wilful misconduct or gross negligence, for your obligation to pay fees, for your breach of Section 5 (Acceptable Use), or for any liability that cannot be limited or excluded under applicable law.

You can ask us to permanently close your account at any time by emailing founder@cosmironexai.com. We may terminate your access if you materially breach these Terms and do not remedy the breach within a reasonable time after notice, or immediately where the breach cannot be remedied or poses a serious security or legal risk.

When we receive a valid request to permanently close your account, we will handle deletion of Customer Content and associated personal information as required by applicable law and as described in our Privacy Policy. Some information may be kept where we are required or permitted to keep it by law, to resolve disputes, or in backups for a period. Sections that by their nature should continue after termination — including payment obligations accrued before termination, intellectual property, confidentiality, disclaimers, limitation of liability and governing law — will continue to apply.

These Terms are governed by the laws of India. Subject to any mandatory law that applies to you, the courts in Bengaluru, Karnataka have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services.

Before starting formal proceedings, each party agrees to first try to resolve a dispute informally by contacting the other in writing.

We may update these Terms from time to time. We will post the updated Terms on this page with a revised "Last updated" date, and where a change is material we will take reasonable steps to notify Customers in advance, such as by email or an in-product notice. Continuing to use the Services after the updated Terms take effect means you accept them. If you do not agree, you may cancel your subscription as described in Section 13.

CosmiRoNex AI (sole proprietorship), Bengaluru, Karnataka, India.

Legal notices and questions about these Terms should be sent to founder@cosmironexai.com. We may send notices to you at the email address associated with your account.