Enterprise AI Assistants for Retail
AI-powered customer assistance today. Authenticated AI actions tomorrow.
CosmiRoNex AI helps businesses provide instant product and service assistance through voice, chat, websites, and QR codes. Our future roadmap extends these capabilities to authenticated private agents that can securely access authorized customer information and perform permitted actions through connected business systems.
Roadmap notice: Private-agent authentication and action-taking capabilities are planned and are not currently generally available. Today, CosmiRoNex AI provides public-facing AI assistants configured with your business information.
Available Today
Generally available- Website AI widget
- QR-based assistants
- Voice & chat in English and Hindi
- Answers from your catalogs, FAQs & policies
- Analytics & enquiry capture
On the Roadmap
Planned- Authenticated private customer agents
- Access to authorized customer records
- Customer-authorized actions & transactions
- ERP, CRM & inventory connections
Public AI Assistants Configured With Your Business Information
CosmiRoNex AI is a multi-tenant conversational AI platform. Retail enterprises use it today to assist customers across their website, stores and printed materials.
Configured With Your Business Information
Assistants answer from the catalogs, FAQs, policies and business information your team provides.
Website AI Widget
Product and service assistance on your website, around the clock.
QR-Based Assistants
Customers scan a QR code in store, on packaging or in print to ask questions on their phone.
Voice & Chat
Customers can type or speak their questions. Current customer-facing language support: English and Hindi.
Contextual Information & Recommendations
Relevant product details and suggestions based on the customer's question and your approved information.
Analytics & Enquiry Capture
See what customers ask and capture enquiries for your team, with automated onboarding and usage-based subscriptions.
The Planned Authenticated Private Agent
A proposed architecture for extending today's assistants to signed-in customers, authorized records and permitted actions through connected business systems.
Authenticated Customer Access
Customers would sign in through the business's approved identity method, so the agent can recognise who they are and what they are permitted to see.
- Customer sign-in through the business's chosen identity method
- Permission-controlled access to authorized, user-specific records
- Private buyer portals for B2B customers
Connected Business Systems
Planned connections to ERP, CRM and inventory systems, so answers can reflect customer-specific information such as account pricing or order status.
- ERP, CRM and inventory connections scoped per customer
- Customer-specific information shown only where authorized
- Integration approach agreed during enterprise scoping
Customer-Authorized Actions
Planned workflows in which the agent performs permitted actions — such as preparing a purchase order, checking a credit limit or drafting an invoice — only with customer authorization and within the business's rules.
- Explicit customer authorization before any action
- Permission-controlled, business-defined workflows
- Human review steps defined with each business
This is a proposed architecture, not a description of current production functionality. Capabilities, sequencing and availability may change as the roadmap develops.
Voice, Chat &
Brand Consistency
Keep your brand voice consistent across the channels you deploy. Custom avatar experiences are not part of standard subscription plans; they are evaluated and scoped individually.
Brand Voice Configuration
Scoped Per Engagement
Voice responses use the voice modes available in the current product. Custom brand-voice requirements are reviewed during enterprise scoping.
Custom Brand Avatars
Evaluated Case by Case
AI video avatars are not included in standard subscription plans and are not offered as a generally available product. Custom avatar experiences are evaluated and scoped individually with each customer.
Consistent Answers Across Channels
Website, QR & Custom Kiosk Projects
Your channels can share the same approved business information, so customers receive consistent answers wherever they ask. Current customer-facing language support: English and Hindi.
Unified Brand Assistant
Configured with your approved business information
Current Public AI Assistant vs. Planned Authenticated Private Agent
What retail enterprises can deploy today, and how the private-agent roadmap is intended to extend it.
| Capability | Current Public AI Assistant | Planned Authenticated Private Agent |
|---|---|---|
| Availability | Available today | Planned — not currently generally available |
| Access & Identity | Open to website and QR visitors, with no customer sign-in | Customer sign-in with permission-controlled access to authorized information |
| Information Used | Your catalogs, FAQs, policies and business information | Also authorized, customer-specific records such as account pricing or order history |
| System Connections | Information configured and uploaded by your team | Connections to ERP, CRM and inventory systems, scoped per customer |
| Actions | Product guidance, recommendations and enquiry capture for your team | Customer-authorized actions such as purchase-order preparation, credit-limit checks and invoicing |
How Enterprise Engagements Work
Start With Today's Platform
Deploy website and QR assistants configured with your catalogs, FAQs and policies.
Share Your Requirements
Tell us about your systems, customer workflows and the access your teams need.
Review Against the Roadmap
We discuss how private-agent requirements relate to our roadmap, without committing to dates for capabilities that are not yet available.
Agreed Engagement Terms
Scope, integrations and deployment timelines are agreed with each customer. SLA: Per Enterprise Agreement.
Frequently Asked Questions
What is available today, what is on the roadmap, and how enterprise conversations work.
Explore Other CosmiRoNex AI Products
Each product works independently or together as part of a complete customer engagement setup.
AI Website Sales & Support Assistant
Guide online shoppers with an intelligent web sales assistant.
Learn moreAI Kiosk Experience
Physical kiosk experiences are custom, separately scoped projects, not standard self-service deployments.
Learn moreQR Assistant
Instant scan-to-assist QR experiences for showroom floor products.
Learn moreDiscuss Your Enterprise AI Requirements
Tell us about your catalog, channels and customer workflows. We'll show what CosmiRoNex AI can deliver today and discuss how your needs relate to our private-agent roadmap.
Or explore all CosmiRoNex AI solutions