In Development — Early Access
AI Receptionist for Business Calls — Early Access
An upcoming AI telephone receptionist designed to answer incoming customer calls in natural conversation, respond from your business-approved knowledge, capture enquiries and pass anything it cannot resolve to your team.
Development status: This product is currently in development and is not yet available for general customer use. We are inviting businesses to register their interest in early access and potential pilot opportunities. No public launch date has been confirmed.
Built on today's platform
Generally available- Website AI Widget and QR Assistant
- Answers grounded in your Offering Catalog and supporting documents
- Browser voice where enabled (depends on voice mode and browser)
- Lead and callback-request capture in your admin dashboard
- English by default. Hindi can be enabled per assistant.
Telephone features
In development- Answering incoming calls to your business
- Caller enquiry, callback and appointment-interest capture
- Escalation to staff with a call summary
- Phone-number connection and call transfer
Why an AI Receptionist?
When customers call and the line is busy or the team is with other customers, callers may wait, hang up or leave without sharing what they need.
Calls arrive when staff are busy
Peak hours, site visits and in-person customers can mean the phone is answered late or missed, and the caller's enquiry is lost.
Routine questions take up staff time
Opening hours, locations, product details and policies are asked again and again — questions your approved documents already answer.
Enquiry details go unrecorded
Even when a call is answered, requirements and callback preferences are not always written down for the person who follows up.
Planned Capabilities
The receptionist is planned to build on the document-grounded answer engine behind CosmiRoNex AI website and QR assistants, and on the voice technology behind their browser voice where it is enabled, extended to telephone calls.
Answer Incoming Calls
Greet callers, identify itself as an AI assistant for your business and handle the conversation in natural speech.
Answers From Approved Knowledge
Explain your products, services, locations and policies using only the information your team has approved.
Understand Customer Requirements
Ask clarifying questions to understand what the caller is looking for, and handle initial support questions.
Capture Sales Enquiries
Record the caller's interest, requirements and contact preferences as an enquiry for your sales team.
Callback & Appointment Requests
Register callback requests and appointment or consultation interest for your team to confirm.
Escalate to Your Staff
Pass anything it cannot resolve to a person on your team, with a short summary so the caller does not have to repeat themselves.
How the Planned Inbound Workflow Is Intended to Work
A proposed call flow. Steps, integrations and handoff options will be confirmed during development and pilots.
Approve your business knowledge
Your team provides the Offering Catalog and supporting documents that CosmiRoNex AI assistants already use, and decides what the receptionist may answer.
A customer calls your business
The receptionist answers, says it is an AI assistant for your business and asks how it can help.
Answers and captures the enquiry
It answers from your approved information, asks follow-up questions and records the caller's requirements, callback request or appointment interest.
Hands over to your team
Unresolved questions and new enquiries are passed to your staff with a structured summary for follow-up.
Illustrative Use Cases by Industry
Planned examples of how businesses could use an AI receptionist. These are illustrative scenarios, not descriptions of existing customer deployments.
Real Estate
Illustrative scenario
Callers ask about project locations, unit configurations and site-visit timings. The receptionist would answer from approved project information and register site-visit interest for the sales team.
CosmiRoNex AI for real estate todayHome Improvement & Showrooms
Illustrative scenario
Customers call to check product ranges, showroom hours and how to request a quotation. The receptionist would answer from the approved catalog and capture quotation requests.
CosmiRoNex AI for home improvement todayHospitality
Illustrative scenario
Guests and prospective guests ask about room types, amenities and check-in policies. The receptionist would answer from property information and pass booking enquiries to the reservations team.
CosmiRoNex AI for hospitality todayAutomobile Dealerships
Illustrative scenario
Callers ask about variants, features and showroom timings, or want a test drive. The receptionist would answer from approved model information and record test-drive interest for the sales team.
CosmiRoNex AI for automobile showrooms todayLocal Service Businesses
Illustrative scenario
Customers ask about service areas, availability and what a visit involves. The receptionist would explain approved service details and register a callback request.
Concept Demonstration: The Inbound AI Receptionist
Illustrative concept demonstration — not a recording of a live customer deployment; final behaviour may differ.
Click to play · Video loads from YouTube
Available Today vs. Planned Telephone Capabilities
What CosmiRoNex AI customers can use today, and what is still being built for telephone calls.
| Capability | Available Today (Website & QR) | Planned for Telephone Calls |
|---|---|---|
| Availability | Generally available: Website AI Widget and QR Assistant | In development — not available for general customer use |
| Channel | Website chat and in-store QR chat, with browser voice where enabled | Incoming telephone calls to your business |
| Knowledge | Answers grounded in your Offering Catalog and supporting documents | The same approved business knowledge, used in phone conversations |
| Enquiry capture | Leads and callback requests saved to your admin dashboard, with optional email alerts | Caller requirements, callback requests and appointment interest captured from calls |
| Handoff to staff | Your team follows up on captured enquiries from the dashboard | Escalation of unresolved calls to staff, with a call summary |
| Languages | English by default. Hindi can be enabled per assistant. | Call language support to be confirmed before any pilot |
| Phone numbers, transfer & recording | Not offered | Phone-number connection, live call transfer and any call recording are still being designed |
Responsible-Use Principles
Design principles guiding the receptionist's development. They describe intent, not certified or guaranteed behaviour.
Callers know they are speaking to an AI
The receptionist is designed to identify itself as an AI assistant at the start of each call.
Approved answers only
Answers come from information your business has approved, and the receptionist is designed to say when it does not know rather than guess.
A clear path to a person
Callers who need a human are passed to your team rather than kept in an automated loop.
Minimal personal data
The receptionist is designed to collect only what is needed to follow up on the enquiry, not payment details or other sensitive information.
Any call recording would be designed around informing callers and the notice and consent requirements that apply to your business. Your business remains responsible for how it uses telephone channels.
Frequently Asked Questions
What the AI Receptionist is designed to do, and what is not yet available.
Explore Other CosmiRoNex AI Products
Each product works independently or together as part of a complete customer engagement setup.
Outbound AI Assistant (Early Access)
In development: permission-based follow-up calls to customers who requested contact.
Learn moreWebsite AI Widget
Available today: answer website visitors from your approved catalog and capture enquiries.
Learn moreQR Assistant
Available today: give in-store customers and guests an AI assistant with a single QR scan.
Learn moreRequest Early Access to the AI Receptionist
Tell us about your business and the calls you receive. We will contact you about early access and potential pilot opportunities as development progresses.